Bulletin W13-081 – Complaint Policy

July 24, 2013Bulletins

Topic included in Bulletin W13-081:

  • CMS has published a Complaint Policy
  • Policy defines the policy how CMS MLD responds when a complaint is received
  • Policy addresses the following types of customer complaints:
    • Legal or Regulatory
    • Product or Services
    • Allegations of fraud
  • Definition of complaint provided
  • Policy is posted on the Intranet 
  • All Associates are required to complete the “Knowledge Check” for the Complaint Policy, which will be posted in their Skill Port plans
  • Policy is effective immediately

Download: Bulletin – W13-081 (PDF)

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