Q: Who makes the borrower aware the My Loan Detail certification is required?
A: The Loan Officer is responsible for making the borrower aware the My Loan Detail needs to be completed prior to docs.
Q: Where does the borrower complete the My Loan Detail?
Q: What happens if the borrower doesn’t have an email address?
A: Contact your AE.
Q: What if I need to change the email address?
A: Contact your Account Manager.
Q: Is My Loan Detail available in a language other than English?
A: At this time My Loan Detail is only available in English.
Q: Are there instructions on how to complete the My Loan Detail?
A: The borrower will receive an email with instructions on how to register and complete the My Loan Detail.
Q: Does Carrington Mortgage Services have a guide that can assist the borrower?
A: Yes, click the link to access the guide.
Q: What is My Loan Detail?
A: My Loan Detail provides a comprehensive review of the loan approval. It provides details about the new loan. My Loan Detail will provide a breakdown of fees and payment information.
Q: What does the borrower do with the Certificate of Completion?
A: The Certificate of Completion needs to be generated to conclude the My Loan Detail, however it does not need to be printed or sent to Carrington Mortgage Services.
Government Agency Approvals
24751-0000-5
902324-00-00
Mortgagee/Loss Payee Clause
ISAOA/ATIMA
P.O. Box 692408
San Antonio, TX 78269-2408