Q: Who makes the borrower aware the My Loan Detail certification is required?
A: The Loan Officer is responsible for making the borrower aware the My Loan Detail needs to be completed prior to docs.
Q: Where does the borrower complete the My Loan Detail?
Q: When does the borrower complete the My Loan Detail?
A: The My Loan Detail certification process is triggered at the end of the hour after the loan is Clear to Close, i.e. loan Clear to Close at 10:15 AM, My Loan Detail will be triggered at 11:00 AM. An email with instructions on how to register will go out to the email address used to disclose the loan.
Q: What happens if the borrower doesn’t have an email address?
A: Contact your AE.
Q: What if I need to change the email address?
A: Contact your Account Manager.
Q: Is My Loan Detail available in a language other than English?
A: At this time My Loan Detail is only available in English.
Q: Are there instructions on how to complete the My Loan Detail?
A: The borrower will receive an email with instructions on how to register and complete the My Loan Detail.
Q: Does Carrington Mortgage Services have a guide that can assist the borrower?
A: Yes, click the link to access the guide.
Q: What is My Loan Detail?
A: My Loan Detail provides a comprehensive review of the loan approval. It provides details about the new loan. My Loan Detail will provide a breakdown of fees and payment information.
Q: What does the borrower do with the Certificate of Completion?
A: The Certificate of Completion needs to be generated to conclude the My Loan Detail, however it does not need to be printed or sent in to Carrington Mortgage Services.