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Bulletin W13-081 - Complaint Policy

July 24, 2013

Topic included in Bulletin W13-081:

  • CMS has published a Complaint Policy
  • Policy defines the policy how CMS MLD responds when a complaint is received
  • Policy addresses the following types of customer complaints:
    • Legal or Regulatory
    • Product or Services
    • Allegations of fraud
  • Definition of complaint provided
  • Policy is posted on the Intranet 
  • All Associates are required to complete the “Knowledge Check” for the Complaint Policy, which will be posted in their Skill Port plans
  • Policy is effective immediately

Download: Bulletin - W13-081 (PDF)

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Equal Housing Opportunity An Equal Housing Opportunity Lender. Copyright 2007 - 2024 . Carrington Mortgage Services, LLC headquartered at 1600 South Douglass Road, Suites 110 & 200-A, Anaheim, CA 92806. NMLS ID # 2600. Toll Free # 800-561-4567. All rights reserved. Restrictions may apply. All loans are subject to credit, underwriting and property approval guidelines.  Nationwide Mortgage Licensing System (NMLS) Consumer Access Web Site: www.nmlsconsumeraccess.com.

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Government Agency Approval | FHA Non-Supervised Mortgage Approval #: 24751-0000-5 | VA Automatic Lender Approval #: 902324-00-00

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